Tag Archive for: customer service

What We Learned From Sales Training & Why It Matters To You


For two full days our owner, Ross, and two employees attended an HVAC Expo provided by our Amana distributor, Dakota Supply Group. The employees, Scott and Ryan (me), attended the Intensive Sales Training to learn effective and beneficial ways to interact with our customers and educate them on the services and equipment we provide.

Now if some of you got turned off by the word sales don’t worry, Scott and I were too. The purpose of this training wasn’t to turn us into money hungry, ruthless sharks only in your home to devour your money. No, it was to help us build the confidence and skills to better serve you and all of our customers.

Over the past few months we’ve realized we have not done our best in communicating and educating our customers on all the ways we can serve them. Sure we updated the website and post on Facebook, but our relationship with you is more than just words on a screen. Read more

Say What?? Understanding How Your Equipment Works

SAY WHAT-part two-blog post

Here is the second installment of Say What??. If you haven’t read the first installment you can get caught up here.

Most homeowners know the importance of having a well running furnace and air conditioner however, many can become overwhelmed when a technician starts throwing out complex, industry specific, terms and acronyms. The following are few you may hear and will hopefully give you confidence the next time you’re talking to your favorite HVAC technician. Read more

New Tech, Better Service, Greater Experience

new tech-better service-greater-experience

Over the last few months we have slowly begun to implement some new ways of running our day-to-day business, specifically in how we detail and report the work we do. If we’ve been in your home you’ve probably seen us entering information into a tablet and even using it as we communicate with you.

We want to be more efficient in our work and communication with you and we believe implementing the use of these tablets, as well as the powerful software we’re using will provide a better experience for you as our customer. We still value our relationship with you and we believe that automating some of the things we do, like writing notes, and drafting complete work orders and invoices will allow us to do more of what we do best… Read more

Getting the Equipment You Need Even When You Don’t Know How You’ll Afford It


In today’s consumer world, we are bombarded with countless opportunities to buy things we currently could not pay cash for.

Credit cards, jewelry, furniture, and especially automobiles all come with options to pay for them over time. But these are, for the most part, things we want. We don’t usually think twice about signing up for a credit card with 0% interest or taking advantage of no payments for 12 months when purchasing that new living room furniture.

But what happens when you need something for your home and you can’t afford it. What happens when the old furnace, the one that came with the home you bought 10 years ago, breaks down and will cost almost as much to repair as purchasing a new one? Read more